Managed inbox operations for online sellers
Moncy manages your customer inbox like a dedicated commerce team.
Around-the-clock customer conversation handling across your social inboxes — trained on your products, prices, policies and tone, operated as a managed workflow with structured handoff to your team.
- Seller-trained conversation layer
- Order, lead, and ticket handoff with full context
- Multilingual customers handled consistently
Powered by adaptive memory and automation, operated as a managed inbox workflow.
- ASK_STOCK
Anh Tran
hi shop, mango keo còn hàng không?
- ASK_SHIPPING
Minji Kim
배송 얼마나 걸려요?
- ASK_PAYMENT
Lin · 林
可以付款宝吗
- COMPLAINT
J. Park
parcel arrived damaged 😞
- PLACE_ORDER
Linh Nguyen
đặt 2 hộp giao thứ 6 nhé
Avg first response
38 s
Today resolution
92%
Escalations
3
Why sellers lose conversations
Customer conversations decide conversion — but they are the easiest thing to drop.
Missed messages during ad pushes
Campaigns send hundreds of inquiries at once and the team falls behind in minutes.
The same product, price, and shipping questions repeated all day
Repetitive answers eat staff hours that should go to closing real orders.
Inconsistent replies across staff
Different tone, different facts, different policies — customers notice immediately.
Slow first response kills conversion
A late reply costs you the sale even when you have the right answer.
Multilingual customers go unanswered
A buyer writes in their own language and gets silence or a generic reply.
What Moncy does
One operating layer for every customer conversation.
Moncy is a seller-trained conversation layer that runs on top of your social inboxes. We learn your business — products, prices, shipping, payment, returns, tone, campaigns — and handle the day-to-day customer flow on your behalf, with structured handoff when a conversation needs your team.
Seller Brain
Your prices, products, policies, campaigns and tone are stored as structured truth and updated whenever you teach Moncy something new.
Customer conversation memory
Each customer is handled with continuity — what they asked, what we already told them, what they need next.
Operator-grade workflow
Orders, leads, tickets and escalations are extracted from conversations and handed to your team with full context.
Channel-ready
Facebook Messenger first, with Instagram, web chat, and other social inboxes on the same operating layer next.
How it works
Set up in days, optimized weekly.
- 1
Train Moncy with your seller details
Identity, products, prices, shipping, payment, return policy, sales playbooks, FAQs.
- 2
Connect your channels
Facebook Messenger first, with safe handoff for risky cases.
- 3
Moncy handles the inbox
Customer conversations are handled in your tone, in their language, with your facts.
- 4
Your team reviews escalations and reports
Refunds, complaints, and ambiguous cases reach a human operator with the full conversation context.
- 5
Continuous tuning
Real conversations feed back into Seller Brain so replies keep getting better.
Capabilities
Built for commerce inbox operations.
Seller Brain
Single source of truth for prices, stock, policies, campaigns, identity and tone.
Customer conversation memory
Per-customer continuity so replies feel personal, not robotic.
Order / lead / ticket workflow
Structured artifacts extracted from conversations and routed to your team.
Campaign-aware replies
Promotions, seasonal context, and time-bound rules honoured automatically.
Multilingual inbox handling
Buyers in EN, VI, KO, TH, ZH and more — handled consistently in their language.
Image-aware support workflow
Product photos, payment slips, complaint images routed and handled with the right policy.
Escalation and handoff
Risky or high-value cases reach a human operator with the full context attached.
Reporting and optimization
Conversation volume, resolution rate, response time, conversion signals.
Plans
Pricing built around your inbox volume.
No setup fee. Billed monthly in USD. Switch or cancel any time.
Starter
For small shops getting structured.
$149/ month
- 1 page or channel
- 500 conversations / month
- Basic seller training
- Text inbox handling
- Lead / order handoff
- Basic monthly report
Growth
For active sellers running campaigns.
$299/ month
- 2 channels
- 2,000 conversations / month
- Seller brain setup
- Customer conversation memory
- Natural reply tuning
- Order / lead / ticket workflow
- Weekly optimization
- Basic image handling
Pro
For multi-channel commerce teams.
$599/ month
- 5 channels
- 6,000 conversations / month
- Advanced seller brain
- Campaign-aware inbox handling
- Image / product / complaint context
- Priority support
- Weekly conversation review
- Performance reporting
Managed Plus
For multi-brand or high-volume operations.
from $1,200/ month
- Custom channels
- Multi-brand workflow
- CRM / order integration
- Dedicated optimization
- SLA and monitoring
- Volume-based pricing
Volume notes
- • Extra text conversations may be billed separately when you exceed your plan.
- • Image-heavy usage may require custom pricing.
Contact
Tell us about your inbox. We will get back within one business day.
Fill out the form and our team will reach out with the right plan and a setup outline.